Terms of Service

The terms behind every Dallas Reliable Movers on‑time guarantee — cancellation, claims, access, payment.

Your ZIPs land on Renee’s desk at the Dallas intake office — reviewed personally, no broker handoff, used only to price your Dallas local move.

ProMover AMSA Certified
BBB Accredited A+ Rating
US DOT FMCSA Registered
State Licensed TX HHG Mover
IAM Member Intl. Movers Assn.
MMSA Warehousemen Assn.

These are the terms behind every Dallas Reliable Movers on‑time guarantee. They’re short on purpose. Anything not covered here, call (888) 278-9005 — Marco answers questions on terms personally before the crew is booked.

The written figure

The figure Marco backs is the figure you pay. It covers crew, truck, fuel, mileage, materials supplied, cargo coverage and worker comp. The figure changes only with your written go‑ahead during the walk, in two cases: inventory bigger than what Trevor saw, or access materially different from disclosed.

Deposit and payment

Item Detail
Booking deposit $99, credits to final bill
Refund window Full refund within 72 hours of booking
Balance due On move day, after walk‑through
Accepted Card, ACH, certified check
Not accepted Personal check on move day, cash above $500

Cancellation

Cancel within 72 hours of booking: full deposit refund. Cancel after that window but 7 or more days before the move: deposit credits to a reschedule within 90 days. Cancel inside 24 hours of the move: deposit forfeit (the crew and truck are already staged). Reschedules requested in writing through the contact page.

Access & your obligations

  • Reserve the elevator in advance for apartment moves
  • Clear gate or HOA codes ahead of the crew’s arrival
  • Truck parking at origin and destination (we’ll advise)
  • Active utilities at destination (lights, water, HVAC)
  • Disclose access changes (stairs, long carries) before signing

What we don’t move

Hazardous materials (paint thinner, propane, ammunition), perishables not packed in dry ice, cash and jewelry (carry these yourself), live plants on interstate runs (USDA rules), pets. We’ll flag it on the walk if anything in your inventory falls in this list.

Cash, jewelry, irreplaceable documents: ride with you, not in the truck. Dallas Reliable Movers policy, no exceptions.

Cargo claims

Released‑value coverage is included at no extra cost (60¢/lb per item under federal rule). Full‑value protection is an upgrade and recommended for high‑value households. Damage claims go in writing to Marco inside 9 months of delivery; we acknowledge inside 30 days and resolve inside 120, per US‑DOT timelines.

Liability cap

Our liability is capped at the declared valuation of the shipment plus the cost of the move. Indirect, consequential or punitive damages are not covered. Texas law governs; venue is Dallas County.

Questions?

Call (888) 278-9005, use the contact form, or read the Privacy Policy. Return to Dallas Reliable Movers for the overview.

Marco Villanueva, owner of Dallas Reliable Movers
10+years
From Marco’s Desk

One Owner, One Calendar

“I left a national van line in 2016 after nine years watching dispatch let crews run hours late with no consequence — so the new shop got one rule: if we’re late, the price drops, full stop. 10 years on, that’s still the deal. I walk every estimate, sign every binding figure, and every Dallas crew at your door is on my W-2 payroll — whether the move is a Plano apartment or a 3-bed in Irving rolling out on I-35E.”
Marco Villanueva
Owner · Dallas Reliable Movers

Four Lines, A Signed Flat Rate, And Marco’s Countersign

Marco pulls the calendar against the Manufacturing Street schedule and writes the binding figure on letterhead, and the reply lands in your inbox inside the hour. No hidden fees, ever, no chase calls if you walk.

See My Honest Flat Figure ☎ (888) 278-9005