This policy explains what Dallas Reliable Movers collects, why, who sees it, and how long we keep it. It covers the quote form, the office phone, the CRM where Renee and Adam log every job, and the cookies on this website. If anything below is unclear, call (888) 278-9005 and Marco will walk it with you.
What we collect
| When | What | Why |
|---|---|---|
| Quote form | Name, phone, email, addresses, target date, notes | To call you back with a written figure |
| Phone call | Name, callback number, inventory notes | To estimate and schedule the job |
| Move‑day paperwork | Signed contract, payment method | To bill and run the job |
| Website cookies | Analytics ID, page‑view path | To see which pages help customers book |
Who sees it
Only Dallas Reliable Movers staff: Marco Villanueva, Renee Castillo, Trevor Boyd, Adam Kessler, Danny Ruiz, Kyle Norwood. Plus the payment processor (card numbers we never store ourselves; the processor is PCI compliant). We do not sell, rent or share your information with third‑party marketers.
- Internal: office and crew, on need‑to‑know basis
- Payment processor: for card transactions only
- State or federal authority: only if legally compelled
- Never: data brokers, lead resellers, marketing lists
How long we keep it
Quote requests that never become jobs: 12 months, then deleted. Active customer records: kept for the duration of the relationship and 7 years after the last job (standard Texas records retention). Storage customer records: kept while you have a unit on the yard, plus 7 years.
Your rights
You can ask us what we have, ask us to correct it, ask us to delete it (subject to the 7‑year retention for completed jobs). Call (888) 278-9005 or email through the contact page. We answer inside 30 days.
Cookies and analytics
This site uses a basic analytics cookie to count page views and bounce rate. No advertising pixels, no retargeting. Block it in your browser if you prefer; the site works fine without.
Updates to this policy
If we change anything material, the change goes here and the change date below shifts. Questions go to Marco through the contact page. Return to Dallas Reliable Movers or read the Terms of Service.