Here is what Dallas Reliable Movers gathers, why, who sees it and when it gets deleted. That means the quote form, office calls, our CRM (where Renee and Adam log jobs) and this site’s cookies. Unclear on something? Phone (888) 278-9005 and Marco will explain.
What we collect
| When | What | Why |
|---|---|---|
| Quote form | Name, phone, email, addresses, target date, notes | To call you back with a written figure |
| Phone call | Name, callback number, inventory notes | To estimate and schedule the job |
| Move‑day paperwork | Signed contract, payment method | To bill and run the job |
| Website cookies | Analytics ID, page‑view path | To see which pages help customers book |
Who sees it
Only our staff sees it: Marco Villanueva, Renee Castillo, Trevor Boyd, Adam Kessler, Danny Ruiz, Kyle Norwood. Card numbers go only to our PCI-compliant payment processor. Your details are never sold, rented or handed to third‑party marketers.
- Internal: office and crew, on need‑to‑know basis
- Payment processor: for card transactions only
- State or federal authority: only if legally compelled
- Never: data brokers, lead resellers, marketing lists
How long we keep it
Unbooked quotes are erased after 12 months. Customer files stay while we work together and 7 years after your last move, per Texas retention norms. Storage files last while you rent a unit, plus 7 years.
Your rights
Ask to see, fix or erase what we hold; finished-job files still sit out the 7‑year retention. Phone (888) 278-9005 or write via the contact page; we reply within 30 days.
Cookies and analytics
A single analytics cookie tallies page views and bounce rate. There are no ad pixels or retargeting tags. Turn it off in your browser if you like; nothing on the site breaks.
Updates to this policy
Meaningful edits appear on this page under a new date. Marco answers questions through the contact page. Back to Dallas Reliable Movers, or read the Terms of Service.